Lexis Consulting
Lexis Consulting offers a comprehensive set of solutions to help our clients manage their human capital. We aim to enhance and not replace an existing HR department. Our offered services include Search & Selection, Benefits Management, Payroll services and other related HR services.
DETAILS
Position
Required
Team Lead/Project Lead/Supervisor
1
Position(s)
Dept.
/ Section
Salary
N/A
Age
21 - 32
Gender
Male
Nationality
Thai
Place
of Work
Office
JobSeeker's
Location of work
Bangkok ,BangRak
QUALIFICATION
LANGUAGE
English
Good
Average
Limited
None
Thai
Good
Average
Limited
None
None
Good
Average
Limited
None
SKILL
Computer
infrastructure and application support
Others
Experience
JOB
DESCRIPTION
Requirements : Candidate must possess at least a Degree in IT/Computer Science or higher. Experienced in running an IT organization such as IT Manager / Director At least 5~7 years’ experience in IT and/or business process outsourcing management. At least 5~7 years’ experience in managing infrastructure operation or / & Application operation – preferable; Excellent leadership qualities & people management skill Passionate about meeting customers’ needs Excellent Communication and Presentation Skills Able to speak Thai and English Language At lease 3 years’ experience in project management and account operations management. Responsibilities : Manage transition and change management for onsite personnel, Demonstrates clear understanding customer environment and its IT architecture Provides Leadership in managing the account support team. To lead a team of skilled IT engineers to provide IT operation services to outsourcing customers. Required to set/maintain standards on IT operations, HR management and customer communication. Proactively advises through service analysis (trusted “service” advisor), recommend solutions to customers that enable to meet present & future needs Need to communicate regularly with customer representatives on projects and tasks related matters. Act as the Escalation manager for customer whenever is necessary. Responsible for change management within the customer environment, responsible to map customer need to operational constraints Accountable for ongoing delivery costs and quality, will be entrusted to maintain operation cost set by HP business and operations management. Regularly review the delivery model and recommend/execute changes when deem fit. Responsible for the delivery of all operational services to identified customer, ensure that delivery objectives are met and take corrective action when necessary. Ensure that objectives are understood throughout the organization. Participate in the development of standards and policies for clients, and ensure compliance with policies. Monitor the functioning of the Facilities Management team and handle exceptional situation requiring senior management referral. Recruit, select, train and appraise performance of reporting employees; determine assignments and change employee status in accordance with HP policy. Delivers consistent support levels according to support plans and meet client’s service level agreement (SLA). Understands customer perceived value and communicates to account team Interface to operations from Account Service Management, engage closely with customer in increase up-sell opportunities. To assist the HP business management in deal pursuits and resource assessments. P/L, Balance scorecard responsibility Please kindly submit your ENGLISH resume in WORD FORMAT. We regret to inform that only shortlisted candidates will be notified.
